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Quality Improvement

Make your Quality Improvement projects stick

Hands-on support on your live QI project, backed by short self-paced modules. Built on the PDSA cycles or belt program you already run.

Lean - PDSA Six Sigma - DMAIC

Need something to send your CEO? Read the one-page overview →

What is change management?

What it is

The discipline of helping people adopt and keep a change: who sponsors it, what staff need to hear and learn, where resistance will come from, and what holds the new way in place. It is the people side of improvement, and it sits alongside the process side.

Why it matters

Most improvements that fade did not fail on the design. They failed on adoption, usually months after the project closed and the attention left with it.

When to apply it

From the first phase, not the last. The sponsor, the affected groups, and the definition of "adopted" belong in Define or Plan. Reinforcement belongs in Control or Act, but it is planned at the start.

Want the longer version? Matt's short guide, A Leader's Introduction to Organizational Change Management, is on Amazon.

Improvement methods teach the process side. Change Management is for the people side.

A project can have a clear aim, solid data, and a proven fix, and still fade because the staff who run the process were never brought along. These modules close that gap without changing your method.

Short modules, mapped to the methodology you already use

Each module covers the change tools for one phase, pairs them with the QI tools you know, and ends with a worksheet for a live project.

Lean - PDSA Six Sigma - DMAIC

What you get

  • Support on your live project, shaped to what your team needs: working sessions, a half-day workshop, or custom modules. Like a practice facilitator, we work alongside your team on who sponsors it, who it affects, and what holds the new way in place.
  • Six or seven self-paced modules, about 30 minutes each, following PDSA or DMAIC.
  • A worksheet for every module, applied to a live improvement project. No project underway? Choose from our healthcare scenarios instead.
  • A facilitator guide so your quality lead can run a short huddle after each module.
  • A certificate of completion for each learner, with hours listed, for your training records.
  • Delivery on our learning platform, Campus, or SCORM files for your own LMS.

Nursing contact hours are not offered yet.

How it fits your program

Two tracks, one toolkit.

Lean teams get the tools mapped to Plan, Do, Study, Act. Belt programs get them mapped to DMAIC, with depth that grows with each Lean Six Sigma belt level. Same toolkit, your order.

Facilitated, with self-paced support.

We work with your team on the live project. Learners take the modules on their own schedule. We work on the process and the team, so no patient information is shared.

Built for rural and community teams

Small teams

The sponsor, the process owner, and the affected staff often overlap. These tools work when the same people fill several roles.

Lots going on

Regulatory, EHR, funding, and staffing changes land on the same teams at the same time. Timing and change load get their own tools here.

Trusted voices

The charge nurse, lead clinician, or program lead everyone listens to moves adoption more than a memo. Several tools are built around finding and equipping those people.

Why choose AdoptionLab.AI?

Founder Matt Humer has coached QI teams at ten New Hampshire nonprofits and led change management at a Fortune 150 company.

Lean Six Sigma Black Belt · Prosci Certified Change Practitioner · PMP · Certified Scrum Product Owner · MBA, University of New Hampshire

More about Matt →

Become a partner organization

Partnership is free. Partners get Campus courses chosen for their team, a certificate for each learner, and a training coordinator who can see the team's progress. Nothing is shared outside your organization.

How it works

  1. Apply online. It takes two minutes.
  2. We talk for 30 minutes about your team and your projects, and choose the courses that fit.
  3. We set up your team or organization on Campus and name your training coordinator.
  4. Staff sign in with their work email. No password, and they pick up where they left off.

Learning paths for partners

Apply to partner Browse all courses

For Flex Programs, primary care associations, and hospital associations

Offer the modules to your members as a statewide cohort or a member benefit. We provide the facilitated support, the modules, the facilitator guide, and completion reporting; you provide the network. We're glad to work within a Flex, SHIP, or grant budget cycle.

Let's chat

When you're ready for more

Individuals can learn the same method, plus GenAI, through the GenAI+ Belts™.

See the GenAI+ Belts →

FAQ

Common questions

Is this an AI program?
No. This is change management for quality improvement. AI is not required.
We already work with a practice facilitator or QI coach. Does this overlap?
No. Facilitators usually focus on the method, measures, and reporting. We cover the people side. Your facilitator is welcome to join us.
What if we don't have a project underway?
Use one of our healthcare scenarios, such as bedside shift report or hand hygiene. Teams usually find a real project along the way.
How do we get started?
Send a note and we will set up a 30-minute call to see where the modules fit.

Bring change management into your improvement program

30 minutes, no slides, no obligation.

Let's chat

Or copy the address: mhumer@adoptionlab.ai